At Pixloops ("we", "our", or "us"), operated by ARJIK TECH SOLUTIONS PRIVATE LIMITED, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at https://pixloops.app.
1. Information we collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and profile details when you sign up.
- Content You Create: Prompts, uploaded images, generated images and videos, templates, and project files.
- Usage Data: Features used, generations created, time spent, and interaction patterns on the platform.
- Device & Technical Data: Browser type, device type, IP address, operating system, and cookies.
- Payment Information: Billing details processed securely by our third-party payment partners. We do not store full card numbers on our servers.
2. How we use your information
- To provide, operate, and maintain our AI image, video, and template services.
- To process generations, save your creations, and deliver outputs.
- To personalise your experience and recommend relevant templates.
- To process payments, subscriptions, and credit balances.
- To communicate updates, new features, and promotional offers.
- To improve model quality, platform performance, and develop new features.
- To detect, prevent, and address fraud, abuse, or security issues.
- To comply with legal obligations under applicable Indian law.
3. AI-generated content
When you use our AI tools, your prompts and inputs may be processed by our AI systems and trusted third-party AI providers to generate outputs. We do not use your private content to train public models without your consent. Generated content remains yours, subject to the terms governing the underlying AI models.
4. Information sharing
We do not sell your personal information. We may share information with:
- Trusted service providers (cloud hosting, AI model providers, analytics, customer support tools) who help us operate the platform.
- Payment processors for handling subscriptions and one-time purchases.
- Law enforcement or regulators when legally required.
- Successors in the event of a merger, acquisition, or business transfer.
5. Data security
We implement industry-standard safeguards including encryption in transit (HTTPS/TLS), access controls, secure cloud infrastructure, and regular security reviews. However, no system is 100% secure, and we encourage you to use a strong password and protect your account credentials.
6. Data retention
We retain your account and content for as long as your account is active. Upon account deletion, we remove your personal data within a reasonable period, except where retention is required for legal, tax, or fraud-prevention purposes.
7. Your rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or outdated information.
- Request deletion of your account and associated data.
- Withdraw consent or opt out of marketing communications.
- Export a copy of your generated content.
8. Cookies & tracking
We use cookies and similar technologies to keep you signed in, remember preferences, analyse usage, and personalise content. You can control cookies through your browser settings, though disabling them may affect platform functionality.
9. Children's privacy
Pixloops is not intended for users under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified through the platform or by email. The “Last updated” date at the top reflects the latest revision.
11. Contact
For privacy-related questions or requests, contact us at:
- Email: contact@pixloops.app
- Address: ARJIK TECH SOLUTIONS PRIVATE LIMITED, First Floor, 212 B, Sahdeo Mahto Marg, Sri Krishna Puri, Patna, Bihar — 800013, India